SystmOnline
Routine Appointments
You can request a routine appointment by:
- Phoning the surgery
View our opening times - Visiting the surgery and speak with a receptionist
View our opening times - Using the NHS App to book a screening test or vaccination
- Using SystmOnline
- Contact us about your request
Slater Street Appointment Line:
01215212100
Izons Road Appointment Line:
01215530757
Cordley Street Appointment Line:
0121524 2520
Yew Tree Appointment Line:
01922 422299
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Appointment reminders will be sent out via our SMS text messaging service. Please ensure we have your most up to date contact details.
Did you know? – If we miss your call, we will call you back.
Urgent Appointments
Care Navigation is now live at Great Bridge Partnerships for Health
Care Navigation uses Active Signposting to help patients recieve the right care from the most appropriate professional or organisation at the right time.
You can request an urgent appointment for today (Monday to Friday) by
- Phoning the surgery and speaking to our Care Navigation team by pressing option 3. This will take you through to a fully qualified Care Navigator who will discuss your same day enquiry. You will then be added to a same day list in which you will be triaged by a GP. The GP will decide, based on your symptoms, whether you are booked in for a same day face to face / telephone call or a routine appointment. Please note this could also be an external service – eg: Pharmacy First
- Visiting the surgery and speaking with a Care Navigator
The Care Navigator will discuss your same day query. You will then be added to a same day list in which you will be triaged by a GP. The GP will decide, based on your symptoms, whether you are booked in for a same day face to face / telephone call or a routine appointment. Please note this could so be an external service – eg: Pharamcy First
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Cancelling or changing an appointment
If you are cancelling an appointment for the same day, please let us know as soon as possible.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Using your NHS app
- Visiting the surgery and speak with a Care Navigator
- Phoning the surgery
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Interpreting Services
If you are registered deaf and require the services of an interpreter, please notify the reception staff who will be happy to arrange this for you.
If you require the services of an interpreter, as you are unable to speak English, please notify the reception staff who will happily arrange this for you.
We need at least 48 hours’ notice – this service is not available for emergency appointments.
Home Visits
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
You can also access the local Walk-In centre at Malling Health, Parsonage Street, West Bromwich, B71 4DL.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.